After-sales Policy

After-Sales Policy for Perfume Products of U.S.-Canada-Mexico (Shenzhen) E-commerce Co., Ltd.

Dear Customer,

Thank you for choosing to purchase fragrance products from Meijia Mo (Shenzhen) E-commerce Co., Ltd. We place great importance on your satisfaction and shopping experience, and to ensure that you enjoy high-quality after-sales service following your purchase, we have established the following after-sales policy:

1. After-sales warranty period:

We offer a 90-day after-sales warranty for your perfume. During this period, if you discover any quality issues or manufacturing defects with the product, please contact us promptly.

2. Scope of After-Sales Service:

Our after-sales service covers the following situations:

- Quality issues or manufacturing defects occur during the normal use of perfume products.

- The perfume packaging or accessories are damaged or missing.

3. After-sales processing procedure:

If you encounter any issues within the after-sales warranty period, please follow the procedure below:

- Contact our customer service team: Please call our after-sales service hotline or send an email to our after-sales service mailbox, and our customer service team will assist you as soon as possible.

- Provide relevant information: Please submit your purchase receipt, product photos, or a detailed written description of the issue so that we can better understand the problem and handle it accordingly.

- After-sales processing: Once we’ve confirmed your after-sales request and verified the issue, we’ll provide you with one of the following solutions:

- Replace with a new fragrance product;

- Repair or replace damaged packaging or accessories;

- We’ll refund your purchase amount.

4. After-sales service does not include:

After-sales service does not cover the following situations:

- Issues caused by human damage, improper use, or inadequate maintenance;

- The perfume product has exceeded the after-sales warranty period.

5. Other precautions:

- Please keep your purchase receipt or invoice as proof for after-sales service.

- Please keep the packaging and accessories of the perfume products safe to avoid unnecessary damage and loss.

- Our after-sales service applies only to genuine perfume products purchased through officially authorized channels. If you’ve purchased products from non-official channels, you may not be eligible for our after-sales service.

We look forward to providing you with high-quality products and satisfactory after-sales service. If you have any questions or concerns, please feel free to contact us at any time. We wish you a pleasant shopping experience!

US-Canada-Mexico (Shenzhen) E-commerce Co., Ltd.

After-sales Service Department