Delivery and Returns

Dear Customer,

Thank you for choosing the fragrance products from Meijia Mo (Shenzhen) E-commerce Co., Ltd. To provide you with even better service, we’ve specially prepared instructions for delivery and returns. Please read the following information carefully before using our products.

Delivery Instructions:

1. Delivery Coverage: Our delivery service covers all regions across the country (excluding special areas). No matter whether you’re in a city or a rural area, we’ll do our best to ensure your order is delivered to your doorstep.

2. Delivery Time: Under normal circumstances, we will arrange shipment within 3 business days after receiving your order. In the event of special circumstances (such as holidays or adverse weather conditions), we will contact you in advance and work with you to agree on a new delivery schedule.

3. Delivery Method: We will select the most suitable courier company based on your address and order details to ensure timely delivery. Once the shipment is dispatched, please pay attention to checking your package and make sure someone is available to sign for it, so as to ensure your goods are delivered safely.

Return Instructions:

1. Return Policy: If the product you receive has quality issues or does not match your order, please contact our customer service department within 7 business days of receiving the goods. We will do our best to assist you in resolving the issue as soon as possible, which may include returning the item, exchanging it for a different one, or issuing a refund.

2. Return Conditions: To ensure your return request can be processed smoothly, please make sure the item is intact, unused, and still in its original packaging. We will review your return request based on the actual situation and guarantee that your rights and interests will not be compromised.

3. Return Process: Before contacting us, please have your order number, the reason for return, and any relevant photos (if applicable) ready. Our customer service team will guide you through the return process and provide you with the after-sales services you need.

If you have any questions or need further assistance, please don’t hesitate to contact our customer service department. We’re here to serve you wholeheartedly and ensure that your shopping experience is enjoyable.

Once again, thank you for your support and trust in Meijia Mo (Shenzhen) E-commerce Co., Ltd.

Sincerely,

US-Canada-Mexico (Shenzhen) E-commerce Co., Ltd.